Free shipping within 1-3 days in Europe
Free shipping within 1-3 days in Europe
Effective Date: July 30, 2025
1. Introduction
Welcome to SQOOM Horse. This Privacy Policy explains how SQOOM Horse, a brand under Bionmed Technologies GmbH, collects, uses, shares, and protects your information when you visit our website (e.g., www.sqoomhorse.com), purchase our products, or interact with our services. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.
2. Data Controller
The data controller responsible for your personal information is our parent company:
Bionmed Technologies GmbH
3. Information We Collect
We collect information to provide and improve our services. The types of information we collect are:
Personal Identification Information:
Full Name
Email address
Phone number
Shipping and billing address
Company name and Job title (for professional/distributor inquiries)
Financial Information:
Payment information (e.g., credit card details), which is processed securely by our third-party payment processors. We do not store your full credit card number on our servers.
Technical & Usage Data:
Internet Protocol (IP) address
Browser type and version
Time zone setting and location
Operating system and platform
Information about how you use our website, such as which pages you visit and the time you spend on them.
Communications Data:
Any information you provide when you contact us for support, make an inquiry, or communicate with us in any other way.
4. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide Our Services: To process your orders, manage your account, provide our "30-Day Trial," and deliver products to you.
To Manage Business Relationships: To respond to inquiries from potential distributors, partners, and clinical users.
For Communication: To send you service updates, marketing communications (where you have consented), newsletters, and information about case studies and offers.
To Improve Our Website: To analyze how users interact with our site so we can improve the user experience and our product offerings.
For Legal & Security Purposes: To comply with legal obligations, prevent fraud, and enforce our terms and conditions.
5. Legal Basis for Processing Data (under GDPR)
We will only process your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Consent: Where you have given us clear consent to process your data for a specific purpose (e.g., signing up for our newsletter).
Contract: Where we need to process your data to perform a contract we are about to enter into or have entered into with you (e.g., processing an order).
Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Legal Obligation: Where we need to comply with a legal or regulatory obligation.
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with trusted third-party service providers to perform services on our behalf, such as:
Payment Processors to securely handle payments.
Shipping and Logistics Partners to deliver your orders.
Marketing Platforms to manage our email communications.
Analytics Providers (e.g., Google Analytics) to help us understand website usage.
Legal and Regulatory Authorities if required by law.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Data Protection Rights under GDPR
If you are a resident of the European Economic Area (EEA), you have the following data protection rights:
The right to access, update, or delete the information we have on you.
The right of rectification.
The right to object to our processing of your personal data.
The right of restriction.
The right to data portability.
The right to withdraw consent at any time.
To exercise any of these rights, please contact us at [privacy@bionmed.de].
9. Cookies and Tracking Technologies
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy [Link to Cookie Policy page].
10. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and third parties who have a business need to know.
11. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
12. Children's Privacy
Our service is not intended for use by children under the age of 16, and we do not knowingly collect personal data from children.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: info@sqoomhorse.com